Support & FAQ

Need help? Open a ticket in 4 steps.

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Hours 2–11 pm

Join the server

Click “Join the Discord” (official invite).

Go to #support

Open #support and choose “Create a ticket”.

Create your ticket

Explain your request + email & order ID.

Quick reply

A team member will answer as soon as possible.

Open #support
How do I create a ticket?
Join the server, go to #support, then click “Create a ticket”. Describe your request with your email and order ID.
Response times
We typically reply between 2 pm and 11 pm (Quebec time). Outside this window, replies may take a bit longer.
Payment methods
BTC / LTC (recommended) . Follow the on-screen instructions at checkout.
Modify or cancel an order
Open a #support ticket ASAP with your order ID and email; we’ll help if the order isn’t finalized yet.
Guarantees & security
Read our Terms and Refund Policy. We deliver stable, tested builds.
Supported languages
EN / FR. Write in your language; we’ll adapt. 😉
I didn’t receive the email
Check your Spam/Promotions folder. If needed, open a ticket with the email used and your order ID.