1. Scope
•This policy covers all digital products sold on our SellAuth pages (game accounts, access, keys, services/guides, etc.).
2. General Rule
•Digital goods are non-refundable once delivered and functional.
•If an item cannot be delivered or is unusable on first use, we will provide a replacement or a refund per Section 3.
3. Replacement / Refund Accepted If
•Access does not work on first login and you contact us within 24 hours of delivery (evidence required: order ID + screenshot/video of the error).
•We are unable to deliver after payment despite an open support ticket.
•Accidental duplicate purchase (same item, same customer) reported promptly: the unused copy may be refunded or credited.
4. Non-Refundable Cases
•Bans/penalties by the game publisher, or losses due to misuse/changes after delivery (password changes, email linking, resale, sharing, third-party tools, etc.).
•Change of mind / wrong choice after a successful delivery.
•Chargeback initiated while a support ticket is in progress.
5. How to Request
1Open a ticket on our Discord and attach: order ID, email, evidence (screenshot/video). Do not alter the item during the review.
2We usually reply within 24–48 business hours. Replacement is preferred; a refund is issued if replacement is impossible.
6. Payments
•Refunds use the same payment method when possible. For crypto: store credit or return to a wallet (excluding network fees and rate fluctuations).
•AML/KYC checks may be requested in case of suspicious activity.
7. Chargebacks & Abuse
•Unjustified chargebacks or fraud lead to account suspension and reporting to payment processors. Delivery logs are provided as evidence.
8. Legal Note
•Where permitted by law, the right of withdrawal for digital content does not apply after delivery if you consented to immediate performance.
Questions? Contact our Discord support with your order ID for faster handling.